To:                   [NAME, ex. John Smith]

From:               [YOUR NAME]

Date:                [DATE, ex. July 5, 1998]

Subject:            [NATURE OF BAD BEHAVIOR, ex. Customer Complaints]

[NAME, ex. John], unfortunately, it has again come to my attention [STATE NATURE OF BAD BEHAVIOR, ex. that customers are complaining of rudeness on your part].  You know the importance of [VALUE VIOLATED, ex. customer satisfaction] to our firm.  As I mentioned in my memorandum of [DATE, ex. June 15, 1998] to you, this type of behavior is simply unacceptable.

[FIRST NAME, ex. John], if there is something that is troubling you, please contact me and we will deal with it together.  I want to keep you as a valued employee; that’s why I sincerely hope this type of incident does not recur.

Please contact me, [FIRST NAME, ex. John], so that we can discuss this matter.

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